YouCon Grows And Opens A New, Larger Site
Expansion through SAP business communications management requires moving Munich, only six months after the opening of the first location in Germany already, the next move is for the YouCon EDV Dienstleistungs GmbH the 11.08.2011. The software and consulting company that continually grows and expands successfully in Germany as well, for years Austria is especially on the distribution and implementation of IP-based communications solution for SAP business communications management. The previous Office in Munich Theresienstrasse reaches already the capacity limits, why YouCon refers to new offices in the Nymphenburger courts. From Munich, YouCon joined February 2011 as a specialist distributor for SAP in Germany. The company is a sales and integration partner for the all-IP solution SAP business communications management, which is used in contact centers and the everyday business communication. Our primary objective was, the relationships with SAP of Germany in the first months to strengthen and expand. Fast projects and contacts resulted in this, that we could benefit from unexpectedly fast.
Now it comes us with even more vigour and resources SAP together with various partners in Germany to establish business communications management”, explains Matthias Kruger, Managing Director at YouCon. At Call Center World, we have visited in February in Berlin, we realized that Voice over IP in the customer communication in Germany is a theme with great potential. This potential we want to increasingly use and targeted use of the new resources.” One of the first successful projects in Germany was the installation of IP-based communications solution for the customer service of OSRAM China lighting Ltd. The Chinese Foshan since the solution used for customer communication. A leased line connects the VoIP software installed in Munich but YouCon call centre in Foshan. Also in Germany is running the CRM system is accessed from China. In addition, YouCon has in the first months of partner contracts with its two largest SAP partners in Germany and promising talks with many others.